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Questions And Answers
Frequently Asked Questions (FAQ)

Question Is there an interface to key cabinets or other devices?
No, the KEY ORGANIZER program is a stand-alone-software designed for the recording of manual key issuances.
KEY ORGANIZER does not support electronic self-service key cabinets, key finders or similar. The implementation of such interfaces is not intended.

Question May I use the trial version for as long as I want?
If you are a small company and do not need more than the limited number of data records, feel free to use the trial version just like Freeware.

Question Can I simply delete the demo data records?
The KEY ORGANIZER trial version will start with default demo data records. This data might irritate you if you want to test your own entries. To delete the default data records, click on “Use own database” under “Demo/Order” in the main menu.

QuestionHow can I enter master keys?
Since every key (or transponder) can be assigned individually to every door or lock cylinder, you can enter any possible locking combination.

Question Is it possible to transfer master data from an existing personnel database?
Yes, it is possible to transfer your staff data once from an existing Excel® spreadsheet (Menu: File > Import).
However, any subsequent administration has to be carried out directly in the KEY ORGANIZER program. Further details can be found in the import information window in the program.

Question Is it possible to display a locking plan?
To display the key-door-assignments in the form of a locking plan, click on “Locking Plan” under “Window” in the program menu (F7 key).

Question What kind of database does the KEY ORGANIZER use?
The program uses its own, fully integrated database, see Database Info. This means that you do not need to have e.g. Microsoft® Access or any other additional program installed on your PC. This also means that you do not have to pay for additional software licenses and that the KEY ORGANIZER can be used on any Windows PC.

Question Do I have to install Microsoft® .NET Framework?
No, the KEY ORGANIZER runs reliably on any current Windows system, i.e. Windows 98/XP/2000/NT and also Windows Vista! You do not have to install the memory-consuming .NET environment!

Question Are program updates available?
Generally, the program does not require any regular Updates. Updates are only required if a program error is detected or if new functions are available. In the first case, we will of course provide you with a free update within the guarantee scope. In the second case, you have the possibility to purchase an update-year, which will only cost 25% of the original price. Please do not hesitate to ask us.


Question Ordering information ...
How long does delivery take? Delivery will be effected as download. After having received your order, we will send you an e-mail with a corresponding link that will lead you to the download page. This e-mail will be sent to you within 2 days from receipt of your order.
What are your terms and conditions of sale? Terms.

Question How can I install the program in a network?
See Network Installation or Terminal Server.
In case of questions concerning network licenses, please do not hesitate to contact us.

Question Is it possible to restrict user rights?
This option can be selected by clicking the button “Authorizations” under “Edit” > “Users” in the program menu.

Question Problems inserting a ground plan or a picture
You have the possibility to store pictures or ground plans in JPEG-format (.JPG) on the index cards DOORS and PERSONS. In the case of difficulties, please see GDI+.

Question Problems printing with Microsoft® Word
Some of our customers informed us about the error message "Stub received bad data" that occurred while using Word (as an option) for the printout of receipts. If you receive this error message, please use this Microsoft Office Bugfix.
By the way: In general, the Word versions 2000, XP (2002), 2003 and 2007 can be used for the printout of receipts.

Question Key Organizer also on Mac and Linux?
With WINE you can also use the KEY ORGANIZER under Linux. For Mac OS X there is a commercial WINE variant called CrossOver.

Question Will the program be enhanced?
Yes, even permanently. Step-by-step, we regularly add new functions to the program every month. Most of these new functions are based on suggestions made by our customers. Please find more information here: Updates.

Send us your questions
If you have any questions concerning the KEY ORGANIZER program, please send us an e-mail to or fill in the following form:

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